What’s New

/ Blog

Managing the tender process Plan, Plan, Plan

Leading on from our last article – Replacing your CRM/CMS – steps for success, the next step is to run…
/ Blog

Replacing your CRM/CMS? Steps for success.

You know you need to modernise your CRM system and your website needs to be refreshed, aligned and integrated but…
/ Case study

The British Dietetic Association sets its sights on its digital future

The British Dietetic Association (BDA) is always looking to the future and how they improve both content and services offered…
/ Blog

Customer relationships and good data will win the Smart war

Ofgem’s recent retail market report shows the big six energy suppliers having more than twice the average number of customer…
/ Blog

Utilities are ripe for digital transformation

Utilities are of course massive business, those that get it right will likely see some of the biggest financial gains…
/ Blog

Increasing member retention

In the last two articles we looked at ‘Understanding Your Member Needs’ and ‘How To Communicate The Value’. In this…
/ Blog

Eight steps to help communicate value to members…

Providing online value to your membership cannot be achieved overnight. But by applying the following eight steps – and, just…
/ Blog

Understanding member journey needs

The attributes of the modern day member can be intimidating and worrying to a membership organisation. If we’re honest, members…
/ Blog

Digital change for the Millennial Members

The world of digital has finally come of age. What do I mean by those nine words? There is less hype…