What we'll do

Wherever you are on your digital journey, our expert team is here to help with projects large and small.

Digital business strategy

  • We will work in partnership with you to develop your digital business strategy
  • Fully design a digital road map aligned with your company strategy
  • Partner with you to build the business case needed to secure the required funding you seek from your boards, committees and councils
  • Provide an assessment of the staff culture, are they open to change, if not what needs to be done?

Process evaluation and evolution

  • We review processes and systems to boost the performance and ensure that we maximise the value of existing solutions.
  • How is your member data managed, is it connected, is it in multiple databases. Do you have a single member view? Can you interrogate this and make data based decisions?
  • How can member services be delivered in a more efficient and effective way?
  • Recommendations on improving member engagement and therefore retention.
  • Examine the working practices, do you work in silos/departments
  • Recommend changes to ensure an enduring digital capability in-house
  • Suggest ways of improving conversion rates and therefore increasing sales value from member

Website and CRM business requirements

  • Develop and define business requirements for new Website and CRM;
  • Mapping member journeys and internal business processes;
  • Gathering internal business needs from Senior Management Team;
  • Audit existing technologies and databases used for member management and communications;
  • Develop ITT for new website and CRM.

Technology and supplier selection

  • Research and identify the best technology platform for your CMS/CRM;
  • Manage the entire agency/technology selection process, from detailing requirements to managing delivery;
  • Select and adopt the optimum technology platforms;
  • Project manage the system build, from start to finish;
  • Work with stakeholders to get buy-in across the business and pull everyone behind the project.

Project management, data and content.

  • Programme and project management;
  • Data strategy, audit and cleansing;
  • Content Strategy to build and strengthen member relationships;
  • Part-time or full-time options are available.