We will work in partnership with you to develop your digital business strategy, designing a fully integrated digital road map, this a very important, but not a lengthy process.

As the need for you to improve your online accessibility increases with member demand, knowing where to focus becomes harder and harder.  Consistently over the last three years, member engagement has been topping the list of improvements needed (Memberwise digital excellence survey 2019.)

For this to happen there are many points to assess and consider, lots of the existing infrastructure may already be in place but processes need to change and perhaps resource needs to be adapted.

We know that rip and replace is not always the answer, therefore a full assessment on your situation will guide all recommendations focused on helping you evolve from a siloed state to a single view of your members.

This can be hard to assess internally but we are here to help you on the journey.

  • We will work in partnership with you to develop your digital business strategy
  • We will design a digital road map aligned with your company strategy, highlighting quick wins that you can implement fast.
  • Partner with you to build a business case that will be needed to secure the required funding you seek from your boards, committees and councils
  • We review business processes and systems to boost your organisations’ performance and ensure that we maximise the value of existing solutions while recommending improvements and adaptations needed to reach your goals.
  • How is your member data managed, is it connected, is it in multiple databases. Do you have a single member view? Can you interrogate this and make data-driven decisions?
  • Recommend changes to ensure an enduring digital capability in-house
  • Suggest ways of improving conversion rates and therefore increasing sales value from a member


If you are interested to see how the British Dietetic Association are approaching their digital challenge – just click the image

We have over 20 years of experience working within the membership and the NFP sector, based on this we know that every journey is individual.



If you would like to hear more from our customers and our top tips please click here, or sign up below for our latest updates, articles and hints & tips.